Booking Fees and charges are as of 1st January 2023

Online Booking Fee, per transaction $3.50
Phone Booking Fee, per transaction $4.50
Box Office Collection (Patrons Choice) $0.00
E-Tickets (Patrons Choice) $0.00

Williamstown Musical Theatre Company Inc (WMTC) is an Australian based non-for-profit community theatre organisation and by purchasing tickets you agree to the following ticketing policy.

All ticket sales are final on payment in Australian Dollars at the time of purchase.
WMTC executive management reserves the right to eject, or cause to be ejected, from the premises any objectionable person or persons. WMTC executive management reserves the right to determine when a person or persons’ behaviour is objectionable or disruptive to other patrons of a WMTC event, and, if necessary, have the objectionable individual(s) removed from the venue.
In the event of WMTC cancelling a show all tickets are refundable and/ or transferable but no refunds will be given for convenience charges and service fees. No other refunds will be issued. Provided at least 24 hours’ notice is given to our box office on 1300 881 545 and subject to available capacity, tickets may be transferred to another performance in the current show season.
At the time of purchase you must choose to receive you tickets by selecting either:
- E-tickets attached to the confirmation Email sent to your registered Email or
- Collection at the box office from one hour prior to the performance.
  If you do not receive your confirmation within 24 hours of purchase you should advise us immediately on 1300 881 545.
You are responsible for checking your tickets and ensuring that all information is correct
You are responsible for checking the age minimum for the event. No refunds will be processed for patrons who are denied entry due to not having valid identification for admittance to a 15+ performance.
Late seating will occur during the first opportunity (break in performance). Until that time, patrons will be held outside the auditorium. This policy is to minimize distraction of artists on stage as well as WMTC patrons who were seated prior to the start of the performance. The appropriate “break” will be determined in consultation between WMTC staff and the Artists. How and where late arrivals are seated will be determined by WMTC staff.
At each performance, and following consultation between WMTC staff and Production Personnel, the House will open no less than 15 minutes prior to the stated curtain time. The capacity of the house will not be exceeded. WMTC staff have the right to refuse entry to any patron once this capacity has been reached.
WMTC has a smoke-free policy. Smoking is not permitted anywhere inside any performance venue. Any patron that refuses to adhere to this requirement shall be deemed “objectionable” and subject to removal.
WMTC management and staff reserve the right to determine if Emergency Personnel need to be called for a specific incident. If during a performance this takes place inside the house WMTC management and staff will determine whether the performance should be stopped until the incident is resolved. The Front of House Supervisor will contact the stage manager to stop the show.
By purchasing tickets to a WMTC event patrons agree to abide by any government requirements in force on the date of the event.

Williamstown Musical Theatre Company is committed to providing an environment where all audience members, including babes in arms and young children, can be accommodated in a way which ensures every person in the theatre can have an enjoyable experience free of distraction or interruption from other audience members.

For the majority of WMTC productions, children who have not yet turned two years old (24 months) may be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on the lap of a parent or guardian for the duration of the event.

Young children who are not babes in arms and/or are over 2 years old (24 months) are required to have their own seat and have a paid ticket (Child price).

If taking your infant into the venue, please be aware of the following concerns:

Our venue is a licensed venue, alcohol will be served.
No crèche facilities are available and all babies/children/minors must be accompanied by an adult at all times.
Lack of light during a performance can be particularly hazardous when bringing a child with you.
Production elements such as loud music, bright lights, pyrotechnic stage effects and show content can cause distress to infants/minors.

As the safety of children, parents and all patrons is of paramount importance to us, these concerns are brought to your attention for your consideration, so that you, your family and all other patrons can enjoy the show in a safe and comfortable environment.

Williamstown Musical Theatre Company (WMTC) Gift Vouchers can only be redeemed for items on sale through our website www.wmtc.org.au or the box office on 1300 881 545.
WMTC Gift Vouchers are issued in Australian Dollars with a minimum value of $20. A Voucher expires 3 years from the date of issue and must be redeemed within that period. Expiry dates are listed on all Gift Vouchers.
Gift Vouchers should be treated like cash. Lost or stolen Gift Vouchers will not be replaced or refunded. The unique reference number of each Gift Voucher must be provided at the time of redemption.
A maximum of 2 Gift Vouchers may be redeemed per transaction. If the total cost of items purchased exceeds the redeemable value of the Gift Voucher(s), the voucher holder is required to pay the difference between the total purchase price and the current value of the particular Gift Voucher(s).
WMTC Gift Vouchers are partially redeemable. If the purchase price is less than the value of a Gift Voucher the balance remaining on the Voucher may be used for further purchases in accordance with these terms and conditions.
Gift Vouchers are not reloadable. When the full value of a Gift Voucher is redeemed, that particular Voucher will be cancelled and cannot be reloaded. If a Gift Voucher has been used to purchase an item WMTC is unable to supply, the value of that item plus any booking fees will be credited back to a new Gift Voucher. No other form of refund will be given.
Ticket(s) purchased by redeeming a Gift Voucher are subject to WMTC’s Ticketing Policy
WMTC may cancel a Gift Voucher, refuse redemption or cancel purchases redeemed, if it suspects that a Gift Voucher is being used fraudulently or in an unauthorised or illegal manner, or it has reason to believe that the Voucher holder is in breach of these terms and conditions.
A Gift Voucher is non-refundable and non-returnable except in accordance with the law.
A Gift Voucher has no cash redemption value and cannot be exchanged for cash, or a cash advance be made against any value remaining on a Gift Voucher at any time
Gift Vouchers cannot be redeemed for further Gift Vouchers or be split into multiple denominations. The unused value of two or more Gift Vouchers cannot be consolidated on to a new WMTC Gift Voucher.
On the expiry of a Gift Voucher any unused value remaining on the Voucher is forfeited to WMTC. The Gift Voucher will not be able to be used (even if all or part of the value loaded at the time of issue remains), and the Holder will not be able to claim a refund of any unused value remaining on the Gift Voucher.
Personal information collected in relation to the Gift Voucher will be handled in accordance with the WMTC Privacy Policy.

PROTECTING YOUR PRIVACY IS IMPORTANT TO WMTC

Whenever we collect and otherwise deal with your personal information, we are governed by the National Privacy Principles (‘NPPs’) which are contained in the Privacy Act 1988. Therefore, whenever collecting and dealing with information such as your name, address, e.mail address or phone number, we will be bound by the NPPs.

Whenever we collect personal information from you, whether online or in hard copy form when dealing with your registration, purchases or any inquiries you may have, we will make every reasonable attempt to inform you of why we are collecting your information, to whom we will disclose that information and the purposes for which we intend to use that information.In general, the purposes for which we collect your personal information include:

to place you on our mailing list
to deal with any inquiries you have about Williamstown Musical Theatre Company Inc
being able to inform you of any details about Williamstown Musical Theatre Company Inc
to inform you of any selected special offers made to ticket buyers of Williamstown Musical Theatre Company Inc by our sponsors.

At all times, we will take care to ensure that your personal information is protected and treated confidentially and in accordance with the Privacy Act.

If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act you should contact us to discuss how we may better deal with it. Similarly, if you wish to access personal information that we hold about you, you may make a request in writing.

All correspondence should be directed to:

President
Williamstown Musical Theatre Company Inc
PO Box 119, Williamstown, 3016