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Frequently Asked Questions

About the Performance

How do I find out what’s on at Williamstown Musical Theatre Company?

View the Current Productions section of our website to see Williamstown Musical Theatre Company’s upcoming productions and events. To stay informed of future events and special offers subscribe to eNews, for regular email updates.

Does the show start right on the advertised time?

Yes, unlike the cinema, shows begin at the advertised time and we recommend arriving at the venue no later than 15 minutes prior to the advertised start time to ensure you have time to get to your seats. Latecomers will only be admitted to the venue during a suitable break in the performance.

How do I find out the running time of an event, or if the event has an interval time?

Running times and interval information for each performance is published online on the event details page (see What’s On section); this information is subject to change and is often not available until full schedules have been confirmed which may be after tickets have been released for sale.

What is the difference between a preview and a normal show in the season

Previews take place prior to the official opening night and prior to press reviews being published.

Please Note: Whilst extremely rare, directors reserve the right to stop a preview performance if absolutely required.

Can I get casting details for a performance?

Casting information is published online where known, but is subject to change.

Do performances contain theatrical effects?

Some performances may contain theatrical effects like smoke, haze and strobe lighting. When these and other effects are known in advance, our website will provide information and signage will be displayed at the venue. If you would like more information on specific effects used for a performance, please enquire when booking or with the venue staff prior to the performance.

How do I know if I’m watching an understudy?

WMTC does not actively use understudies and make every effort to go on with our advertised cast. However, for many reasons, a cast member may occasionally be unable to perform. In most such cases, the cast change will either be announced prior to the commencement of the performance, or will be indicated by cast notices either slipped into programs or distributed at the venue doors.

Accessibility

What other services are available to assist visual or hearing impaired visitors?

If you experience difficulty hearing, assisted listening devices are available for use in all seats of Williamstown Musical Theatre Company venues, as well as for Guided Tours and meetings. The units are available free of charge from venue staff, and either use standard headphones or connect with your hearing aid via a neck loop.

Vision Australia provides Audio Description and Tactile Tours of selected performances. For details, visit Vision Australia or contact Janene Morrison Sadhu (03) 9864 9384, Tuesdays to Thursdays, for details.

Braille is used in the lifts, as well as other areas of Williamstown Musical Theatre Company. Other services including Captioning, Tactile Tours and AUSLAN interpretation are available for selected performances. Please enquire when making your booking.

Companion Card
The Companion Card has been developed by the Victorian Network on Recreation and Disability (VICNORD) and admits carers to shows as complimentary guests. Williamstown Musical Theatre Company welcomes holders of this card to attend the many events on offer.

What access and parking is available for people with disabilities?

Our car park has several accessible spaces. These cannot be reserved so, although we have plenty of spaces, it’s best to arrive early.

To obtain further assistance during your visit, let us know you’re coming on (03) 9281 8000.

I have another question regarding accessibility

If your questions are not answered above please contact Williamstown Musical Theatre Company’s Access Manager on 03 9281 8503.

How do I book accessible seating?

Accessible seating is available for wheelchair users and their companions, in all Williamstown Musical Theatre Company venues. You can book accessibility seating in person at Williamstown Musical Theatre Company Box Office or via the telephone booking line 1300 182 183.

Wheelchairs can be booked through the Concierge. Please call 9281 8298 if you require assistance.

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